치과 병원 내원 환자들의 만족도 평가를 위한 구조모형
Structure relationships for assessment of patients' satisfaction in university dental hospital
소속 상세정보
1정성화/1Seong Hwa Jeong
1송근배/2장현중/3송경희/1Keun Bae Song/2Hyun Jung Jang/3Kyung Hee Song
KMID : 0355420000240010049
Abstract
The purposes of this study were to examine the influencing factors on patients'
satisfaction and to establish the structure relationships of dental treatment satisfaction at
university dental hospital.
Self developed questionnaire (21 items) were sent to 1,000 randomly selected patients
who had visited KNU dental hospital during March 2, and August 31, 1998 (response
rate : 33.3%). And face to face survey also performed among 187 dental patients. A
chi-squared test and path analysis were applied for statistical analysis using SAS 6.12
and LISREL 8.0.
1. As the degree of satisfaction for trustworthiness, trust for dentists, accessibility, cost
and physical environments were increased, the patients' satisfaction and proportion of
willingness for revisit and recommendation tended to increase.
2. The influencing factors on patients' satisfaction were trustworthiness of KNU dental
hospital, trust for dentists, accessibility, cost and physical environments.
3. Willingness for revisit was influenced by trustworthiness, patients' satisfaction, trust
for dentists and cost factor in order and willingness for recommendation was influenced
by trustworthiness, trust for dentists and patients' satisfaction factor in order.
키워드
만족도; 재이용 의사; 추천 의사; 구조모형; satisfaction; willingness for revisit; willingness for recommendation; structure relationships;
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